Shipping & Handling
SHIPPING PLANTERWORX HOME
Planterworx Home products are shipped via Fed Ex Ground. We also offer common carrier freight on large quantity orders. Please contact a Planterworx logistics professional to assist you in processing orders shipped via common carrier.
Planterworx Home products can be drop shipped for our retail partners.
Planterworx Home in stock products typically ship the next day once we receive an order. If an item is out of stock, products may take up to 23 days to be released for shipment.
SHIPPING CONTRACT XP & SITE
Planterworx Contract, XP and Site products are shipped via common carrier.
All Planterworx products are fully assembled unless otherwise noted and are packaged and palletized. Estimates typically include a shipping quote. A Planterworx logistics professional will assist our clients in coordinating all common carrier shipments. Planterworx does not collect freight fees. All freight fees will be collected by our 3rd party freight broker. All freight fees are the responsibility of the client.
It is most important that you inspect the package at the time of delivery. Ask the freight carrier for a copy of the delivery receipt.
Record the freight company’s name and trailer number so we may track the order.
It is the receivers responsibility to check that all items are correct and all pieces are accounted for before you sign.
If the product is damaged in shipping, you must note the damages on the delivery receipt.
If only part of an item is damaged, you may accept the order, note the damages, and contact us. The common carrier, freight broker and Planterworx must be notified within 24 hours of all damaged merchandise.
Proper documentation and photos must be provided by the client. We will do everything in our power to expedite the damage dispute process.
As each claim is different, we do not guarantee that any damaged merchandise will be replaced at Planterworx’s expense.