To process an order with Planterworx we will require a purchase order or an order confirmation. The purchase order will be supplied by your firm.
Once received, Planterworx will issue an invoice requesting a 50% deposit. Shop drawings are typically provided within 10-12 business days once we receive the deposit. All lead times are in effect upon the receipt of the approved shop drawings. Balance payments are due prior to items being shipped from our warehouse.
Freight fees should not appear on your purchase order. Planterworx does not collect freight fees. All freight fees will be collected by our 3rd party freight broker. All freight fees are the responsibility of the client.
Also note, that if the shipment is not delivered to a commercial address additional fees may apply. Our freight broker will disclose the total calculated freight at the time of booking for your approval. You may also use your own carrier if you wish.
Planterworx will assist our clients in coordinating all aspects of freight.
For orders shipped within New York State we will require a copy of the following, NYS resale certificate ST-120, ST-120.1 or ST-130.
While lead times may vary 6-8 weeks is standard. Specific lead times can be provided at the time of your order.
Please contact a Planterworx logistics professional regarding our shipping protocol.
All RFQ's are valid for 30 days from the date they are issued. Pricing is based on complete scope provided by the specifier. Changes to quantities may require a revised quotation. Pricing, as quoted, is based on conditions prevailing at the time of your order. Permissible variation in quantities will be to the seller's standard practice.
Please consult with a Planterworx product specialist for all custom specifications. Contract, XP and Site items are not returnable. This includes, but is not limited to, custom colors and / or materials. Custom manufactured items for which shop drawings have been issued cannot be cancelled. Projects can only be cancelled prior to the receipt of shop drawings. Requests to stop or cancel production after the issuance of shop drawings, will result in a 50% charge of the contract amount.
Planterworx Home products are shipped via Fed Ex Ground. We also offer common carrier freight on large quantity orders. Please contact a Planterworx logistics professional to assist you in processing orders shipped via common carrier.
Planterworx Home products can be drop shipped blind for our retail partners.
Planterworx Home products that are in stock typically ship the next day once we receive an order. If an item is out of stock, products may take up to 23 days to be released for shipment.