Shipping & Handling
SHIPPING CONTRACT Xp SENTRY & SITE
Planterworx Contract, XP, Sentry and Site products are shipped via common carrier.
All Planterworx products are fully assembled unless otherwise noted and are packaged and palletized. Estimates typically include a shipping quote. A Planterworx logistics professional will assist our clients in coordinating all common carrier shipments.
To better assist our clients Planterworx will be handling all outbound freight fees. A freight questionnaire will be supplied to accurately access each specific shipment. All freight fees are the responsibility of the client. Freight payments will be invoiced as an individual line item.
Also note, that if the shipment is not delivered to a commercial address additional fees may apply. Our Logistics Coordinator will disclose the total calculated freight at the time of booking for your approval. You may also use your own carrier if you wish. Dock fees apply.
All freight fees are the responsibility of the client.
It is most important that you inspect the package at the time of delivery. Ask the freight carrier for a copy of the delivery receipt.
Record the freight company’s name and trailer number so we may track the order.
It is the receivers responsibility to check that all items are correct and all pieces are accounted for before you sign.
If the product is damaged in shipping, you must note the damages on the delivery receipt.
If only part of an item is damaged, you may accept the order, note the damages, and contact us. The common carrier, freight broker and Planterworx must be notified within 24 hours of all damaged merchandise.
Proper documentation and photos must be provided by the client. We will do everything in our power to expedite the damage dispute process.
As each claim is different, we do not guarantee that any damaged merchandise will be replaced at Planterworx’s expense.