Contact Us

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987 Essex Street
Brooklyn, NY, 11208
United States





To process an order with Planterworx we will require a purchase order or an order confirmation. The purchase order will be supplied by your firm.

Once received, Planterworx will issue an invoice requesting a 50% deposit. Shop drawings are typically provided within 10-12 business days once we receive the deposit. All lead times are in effect upon the receipt of the approved shop drawings. Balance payments are due prior to items being shipped from our warehouse.

To better assist our clients Planterworx will now be handling all outbound freight fees. A freight questionnaire will be supplied to accurately access each specific shipment. All freight fees are the responsibility of the client. Freight payments will be invoiced as an individual line item. 

Also note, that if the shipment is not delivered to a commercial address additional fees may apply. Our Logistics Coordinator will disclose the total calculated freight at the time of booking for your approval. You may also use your own carrier if you wish. Dock fees apply.

Planterworx will assist our clients in coordinating all aspects of freight.

For orders shipped within New York State we will require a copy of the following, NYS resale certificate ST-120, ST-120.1 or ST-130. Clients who can not produce proper tax documentation will be charged NYS sales tax.

Orders that ship out of NY state will require a resale certificate in the state in which the purchaser is incorporated in.

While lead times may vary 6-8 / 8-10 / 10-12 weeks is standard based on the size and complexity of the order. Specific lead times can be provided at the time of your order.

Please contact a Planterworx logistics professional regarding our shipping protocol. 

All RFQ's are valid for 30 days from the date they are issued. Pricing is based on complete scope provided by the specifier. Changes to quantities may require a revised quotation. Pricing, as quoted, is based on conditions prevailing at the time of your order. Permissible variation in quantities will be to the seller's standard practice.

Due to extreme market volatility and US Government section 232 trade cases, all prices and availability are subject to change without notice, all quotes to be confirmed at time of order.

Please consult with a Planterworx product specialist for all custom specifications. Contract, XP, Sentry and Site items are not returnable. This includes, but is not limited to, custom colors and / or materials. Custom manufactured items for which shop drawings have been issued cannot be cancelled. Projects can only be cancelled prior to the receipt of shop drawings. Requests to stop or cancel production after the issuance of shop drawings, will result in a 50% charge of the contract amount. In the event a portion of the order is omitted after the issuance of shop drawings, a 25% restocking fee will be assessed on all omitted items.